faq &
TERMS CONDITIONS

MUST KNOW ABOUT

FAQ

When you put yourself on the wait list, you will be notified via email and the Glofox app if a space becomes available.
You will then have to manually input yourself into the class via the app – first in first serve!
This credit will only come off of your account if you put yourself into the class.

Our cancellation policy is 12 hours, if you cancel after the specified time the class credit will come off of your account.

Firstly, congratulations mama to be!
Please have clearance from your doctor or obstetrician/gynaecologist prior to joining classes.
Our instructors will do their best to accomodate and modify exercises for you, but group classes are at your own risk.

Yes, although we can’t guarantee your spot in class. Booking on the app is required to secure your spot.

Welcome to pilates! We recommend starting with our Reformer ENRTY class to begin with. Please be sure to come to the studio 5 minutes prior to class start time so one of our instructors can briefly run you through the reformer/equipment.

  • Yes, all our single and group class packages have expiry dates.
    Single Group class = 30 days from date of purchase
    Trial Package = 30 days from date of purchase
    X5 class package = 30 days from date of purchase
    X10 class package = 60 days from date of purchase
  • X20 class package = 60 days from date of purchase

The Glofox app allows up to 4 weeks in advance for booking in your session.
As we are a small studio, our classes fill up quickly so we recommend booking 1 week in advance to secure your spot/s.

Due to our studio policy (see T&C’s) we don’t allow for transfers to other members/clients and we don’t offer refunds once a purchase is made.

Please bring a water bottle, a pair of Pilates socks (available for purchase in studio), gym towel and good vibes!

We recommend having clearance from your doctor or physiotherapist prior to joining. Please let one of our instructors know before class so we can offer you any modifications needed. Alternatively, we recommend booking g a private 1-1 session to achieve best results for you and your body.

All prices are listed in Indonesian Rupiah (IDR) and include government tax.

To ensure your spot, bookings should be made through the Glofox app. Drop-ins are accepted but cannot guarantee class availability.

A strict 12-hour cancellation policy applies. If you cancel within 12 hours of your scheduled session, the class credit will be deducted from your account.

A 12-hour cancellation policy also applies to these sessions.

Clients who fail to attend two booked sessions without prior cancellation will be blocked from further bookings.

All purchases are final. Class credits cannot be refunded or transferred to other clients.

Each package has a fixed validity period:

terms & conditions

  • Advanced payment is required to secure your booking. We have a strict 24 hour cancellation policy for group classes and privates/ semi-private classes. If you cancel less than the specified number of hours before your session commences, you will be charged. *All classes/packages are non-refundable and non-transferable.
  • Please arrive 5 minutes prior to class start time. All classes start punctually and late comers will not be allowed into class. This ensures that all clients have the best possible experience without any interruption.
  • Please bring a gym towel and wear grip socks to all reformer classes for your safety and hygiene purposes.
  • The x5 class package lasts for 30 days from date of purchase. The x10 class package lasts for 90 days from date of purchase.
  • Please notify your instructor of any medical conditions, past and present injuries, pregnancy or medication, that might require exercise modifications before the start of class.
  • Please take off any jewellery before start of class and wear suitable active wear, with no zippers as this can damage the reformers. As well as not wearing any oil or lotion – for your own safety.

 

PAYMENT METHOD :
We accept Card, Bank Transfer and PayPal.

All prices are in Rupiah (we can only accept payment in Rupiah) and include compulsory service charges and government tax.